5 Easy Steps to Improving Your Security Guard Service

What we have discovered is that almost all security guard companies are capable of providing the service that property managers want, but too often do not due to a lack of ongoing excellent management procedures.
Security guard companies are unlike any seller that a property supervisor usually hires. If you hire a painter, you are able to see whether or not they are doing their tasks by taking a look at the walls. However, when you hire a security guard company, how often can you see whether the guard organization is performing their job which includes running background checks and drug screenings, providing good training for your own guards, and effectively tracking and supervising your defenses. In most cases they likely are, but it’s crucial to employ a system of verification and quality management to ensure that issues connected with the lack of doing these tasks do not begin to happen.

In this article we’ll discuss five (5) easy actions to improving your safety guard service and attaining everything you imagine as your perfect gate house security guard.
Screen Your Guards Qualifications

In most nations, guards are mandated to have a predetermined level of training before they can begin working as security guards. If your state is among those states, ensure that your security guard organization is compliant.
If you’re in a state where there are no state requirements for shield certificate, then investigate the sort of training that’s being supplied by your security company and inquire does it seem adequate.
It is also your security guard firm performing background and drug screenings on all of your defenses BEFORE they send them to your property? If they’re, they ought to be providing you with verifications. If not, why?
Another superb way to display whether the guard is a good match for your property is to perform a brief”interview” to get a feel for the guard and to describe your expectations. This initial dialogue can tell you a lot about what to expect from that guard and it gives you an opportunity to ask another guard if you think that it is essential.

Assess Guard Training

Though most security guard companies have a very comprehensive orientation that introduces each guard to the company itself, in several cases the shield’s orientation to his assigned property is not as complete. We call the orientation for the assigned property”Site Specific Training”. Learn What your site specific training resembles:
• Does it happen at your premises?
• How long is each new officer trained?
• How long does the security firm double lender? (Double banks is the procedure for experiencing a veteran guard working at precisely the exact same time as the new guard.)
• How thoroughly are your post requests explained?
Determine the response to every one of the questions and make sure that they match what you feel is adequate. You should even consider sitting in on your safety guard company’s orientation and your site special training to get an understanding of what goes into preparing a guard to work at your premises.
Inspection Your Guard’s Supervision

Protect supervision is among the main factors of very good security guard service. When security companies deliver poor supervision, there is not enough emphasis put on preventing mistakes, problems, and complaints. Lack of supervision also removes the opportunity for the guard to learn and better understand their duties. When the guards are not being supervised, they begin to feel that their work is not significant and they begin to see themselves as less of a part of the security team. When guards do not feel like part of your team it typically leads to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors may not be included. If your contract does not demand on-site supervision, how does your security guard firm remotely supervise its guards? Outside of the Standard security firm field supervisor spot checks, the 2 methods of distant supervision that prove most effective are:
1.
Officer Tour Tracking Systems Officer Check-Ins
If your guards must make rounds of your premises, then a system for monitoring them while on duty is essential. Officer Tour Tracking Systems offer a distant way of tracking the guards while they’re on your premises. These monitoring systems permit the security guard company to monitor the log and time the action of these guards while they’re making rounds to various areas on your premises. Many Officer Tour Tracking Systems can generate reports that empower the safety guard firm to quickly get an understanding of whether the guard is making rounds. The property manager also needs to be given with an updated version of those reports. Producers of such systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we have discovered that having a system for guards to check in frequently with the safety guard company provides a way of earning sure that each guard is secure and alert. By having guards check-in frequently with the safety guard company, at least each 30 minutes, guards feel that their security is important and that being awake and alert is also an important part of their job.
Expand Your Favorite

After hours inspections of your defenses are always great ways of finding out exactly what is happening with your safety as you are not there. Through these inspections, make sure to ask your safety guards questions about their responsibilities and duties to ensure that they understand their tasks. In fact, we suggest having your safety guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) by a certified security adviser as part of your ongoing security program.
Businesses like Asymmetric Strategies offer a free service aimed at doing precisely that. Bear in mind, when selecting a security adviser be sure that the adviser is not really a security guard company. If so, your audit is guaranteed to turn up issues with your existing security guard company.